Every review below is scored under our PROOF methodology — five checkable pillars, not a vibe. This list grows as more reviews get a real PROOF score; nothing here is ranked or listed until it’s actually been scored under the method. The circle next to each tool is a quick 5-point summary — open the full review for the same score broken down out of 10, pillar by pillar.
Unlimited free users beat Asana’s cap outright; the integration ecosystem still needs to catch up. Scored under our PROOF methodology — five checkable pillars, not a vibe.
P — Pricing Reality9.0
R — Reliability6.5
O — Onboarding8.5
O — Output vs. Claims7.5
F — Field Evidence7.5
Pros
Unlimited users on the free plan, unlike Asana’s 10-person cap
Users switching from Trello, Asana, or Notion consistently call it simpler without feeling stripped-down
Cons
Integration ecosystem is still noticeably behind Trello, Asana, and monday.com
Automations are entirely absent from the free tier despite being a marketed feature
An outlier free plan held back by a real, independently documented reliability pattern. Scored under our PROOF methodology — five checkable pillars, not a vibe.
P — Pricing Reality9.0
R — Reliability6.0
O — Onboarding8.6
O — Output vs. Claims7.0
F — Field Evidence8.0
Pros
Free plan keeps unlimited message history and unlimited users, unlike Slack’s 90-day cap
24/7 human support is included on every plan, including Free
Cons
Independent monitoring recorded 32+ incidents on the web app in roughly two years
Multiple reviewers report video calls failing to connect on the first attempt
Genuinely usable free tier; support and reporting depth are the real limitations Scored under our PROOF methodology — five checkable pillars, not a vibe.
P — Pricing Reality4.0
R — Reliability5.0
O — Onboarding9.0
O — Output vs. Claims7.0
F — Field Evidence8.0
Pros
Interface stays out of the way — praised for fast onboarding by numerous reviewers
Fair pricing for small teams under ~15 users
Cons
Customer support draws real complaints — one reviewer called it “bad, really bad”
Reporting is fine for basics but frustrating for teams wanting custom dashboards
The free-forever plan is the story; sync and mobile bugs are real but secondary Scored under our PROOF methodology — five checkable pillars, not a vibe.
P — Pricing Reality9.0
R — Reliability6.0
O — Onboarding8.0
O — Output vs. Claims7.0
F — Field Evidence9.0
Pros
Free forever plan is a genuine standout for freelancers and small teams
Quick to set up — a solid first tracking tool for teams leaving spreadsheets behind
Cons
Desktop-to-web sync lag can create duplicate time entries
Mobile app is the weakest part — slower and buggier than desktop
Self-hosting is genuinely easy; no SOC 2 is the one real gap for regulated buyers Scored under our PROOF methodology — five checkable pillars, not a vibe.
P — Pricing Reality6.0
R — Reliability7.0
O — Onboarding8.0
O — Output vs. Claims7.0
F — Field Evidence9.0
Pros
Docker self-hosting takes under 20 minutes, one container and one database
4.9/5 on G2 across 260+ reviews — genuinely well-regarded
Cons
No SOC 2 certification, a real blocker for regulated-industry buyers
iframe-based embedding limits styling and brand consistency
Two rebrands, a 3x price increase for security-only buyers, and reported install failures since August 2026. Scored under our PROOF methodology — five checkable pillars, not a vibe.
P — Pricing Reality2.0
R — Reliability3.0
O — Onboarding3.0
O — Output vs. Claims5.0
F — Field Evidence8.0
Pros
Free tier core modules are still substantial on paper
700,000+ existing installs — not an obscure product
Cons
Reported install failures on most hosts since August 2026
Pro is now a forced $299/year bundle, up from $99/year standalone
Real protection, but a documented support-reliability problem is hard to ignore Scored under our PROOF methodology — five checkable pillars, not a vibe.
P — Pricing Reality5.0
R — Reliability4.0
O — Onboarding7.0
O — Output vs. Claims6.0
F — Field Evidence7.0
Pros
Traffic-level firewall filtering plus a real human cleanup team
Platform pricing compares favorably to a one-off emergency cleanup bill
Cons
A documented 5-week unresolved incident with repetitive “site is clean” responses
G2 rates it 3.3/5 — below comparable competitors — and its 12-hour guarantee has been disputed by customers
